Cancellation & Refund Policy
Fair & Transparent Guarantee • Last Updated: October 2026
We stand behind the quality of our cryptographic privacy relay platform and physical hardware stickers. If something isn't right, we offer a transparent, hassle-free cancellation and refund process.
01. Digital Pro Annual Subscriptions
7-Day Money-Back Guarantee
If you purchase the All-Access Pro annual membership and decide it is not right for you, contact us within 7 days of the initial payment for a 100% full refund—no questions asked.
- Free-Tier & Pro Preview: HushTag includes a lifetime Free-Tier with complimentary Pro preview features and zero credit card required up front. You are never billed automatically without explicit checkout consent.
- Subscription Cancellation: You can cancel auto-renewal at any time with 1 tap in the mobile app under Profile → Membership Settings. You retain Pro access through the end of your prepaid period.
02. Physical Smart Stickers & NFC Hardware
For orders of physical items (3M windshield vinyl stickers, silicone pet collar tags, titanium keyfobs):
A. Damaged, Defective or Non-Functional Chips
If your sticker arrives damaged in transit or the embedded NFC chip fails scanning tests within 14 days of delivery, we will ship a free replacement tag immediately or issue a full refund upon photo/video verification.
B. Unused Hardware Returns
Unused physical tags in their original, unpeeled backing may be returned within 14 days of receipt. Due to custom QR cryptographic commissioning, return shipping fees apply unless the return is due to our shipping error.
03. Order Cancellation Before Dispatch
Physical hardware orders can be canceled free of charge before the item has been picked and dispatched by our logistics facility (typically within 12 hours of placement). Once dispatched, the order is subject to standard return terms.
04. Refund Processing & Turnaround Times
Approved refunds are initiated immediately by our billing department:
- UPI & NetBanking: Typically credited back within 24 to 48 business hours.
- Credit / Debit Cards: Typically credited back within 5 to 7 business days, depending on your issuing bank.
- International Transactions (Stripe / PayPal): Typically reflected within 5 to 10 business days.
05. How to Initiate a Cancellation or Refund
To request a refund or replacement:
- Email
support@zaffrio.comor reach out via our in-app Support Desk. - Provide your Order ID / Registered Phone Number and a brief reason.
- For defective physical stickers, attach a clear photo or screenshot showing the issue.
Need help with an order?
Our customer support team replies within 24 business hours.